School Visits

This booking, cancellation and refund policy applies to school bookings whether self-led gallery visits or taught sessions.

Please note that once you have booked a school visit with us it means that we have reserved time in our schedule exclusively for you.

Making your booking

To book a learning visit to the Museum for a self-led gallery visit or taught session, please complete our Booking Enquiry form.

All organisations are required to complete and return a booking form. Your proposed date of visit remains provisional until the completed form is received. If we do not receive this form within 14 days of your enquiry, the charity reserves the right to release the date to be used by another organisation.

If your organisation issues purchase orders, this should be returned with the booking form.

Paying for your visit

Organisations must provide payment for learning sessions on receipt of an invoice raised by our accounts department. Our payment terms are 30 days.

On receipt of your payment your booking will be treated as confirmed.

If we have not received your payment as per the terms above we will treat your booking as provisional and release the date to be used by another organisation.

BACS payments are accepted, and the bank details can be found on your invoice. Please use your invoice number to identify the payment and issue us with a Remittance Advice.

All Prices are excluding VAT.

Changing your booking

You may change your confirmed booking up to 14 days before your visit at the discretion of the Museum. NOTE this does not include changing the date of your booking,

You may increase numbers provided places are still available.

You may change the workshop chosen. But please note this may result in additional charges if the new workshop is of a higher cost. All changes are subject to the resources available.

To amend your booking please email: learning@powell-cottonmuseum.org

We will send a revised confirmation email and invoice showing the new amount due.

No changes are permitted on the date of your visit.

Cancelling your booking

If you wish to cancel a session, regardless of whether it is self-led or a workshop session, you must do so at least 28 days before the date of the session otherwise we reserve the right to apply a cancellation charge as shown below.

Cancellation Fees:
Within 21 days of the visit – 50% of booking cost retained
Within 14 days of the visit – 75% of booking cost retained
Within 7 days of the visit – 100% of booking cost retained

Cancellations must be sent by email to learning@powell-cottonmuseum.org or made by telephone at 01843 842168.

Amendments by the Museum

On very rare occasions, we may need to cancel activities due to unforeseen circumstances. If this happens we will contact schools as soon as we can, and offer alternatives where possible. If schools have already paid and cannot take up our suggested alternatives, we will give a full refund.

While we endeavour to keep all galleries open to accommodate your needs, we regret that it may be necessary, to close specific areas of the Museum in the interests of security and public safety at any time and without prior notice.

Cancellation by the Museum

If we have to cancel a booked session, we’ll give you 14 days’ prior written notice where we can. However, we regret that occasionally we may have to cancel or change the time or date of a booked session on less than 14 days’ notice.

If prior written notice of cancellation is given to you at least 14 days before the date of the booked session, and if you elect not to take the option of a replacement, alternative session, we’ll refund the whole or any part of the fee paid by you prior to cancellation, but we cannot reimburse your travel and other costs.

If we’re unable to give you 14 days’ prior notice of a cancellation or change to the time or date of a booked session, we’ll give notice as soon as we reasonably can.

If we cancelor change the time or date of a booked session without giving you reasonable notice, and you elect not to take the option of a replacement, alternative session, we’ll reimburse the whole or any part of any fee paid for the booked session.

Late Arrivals

Please ensure your travel arrangements allow you to arrive at the Powell-Cotton Museum in good time for any charged activities.

Activities are scheduled for specific times, and if a school is late we may need to adjust or cancel the activities they have booked.

Schools who are running late should contact the Learning Team by calling 01843 842168 EXT205.

The Learning Team will try to accommodate lateness but this may not be possible and schools remain liable for the cost if they miss a charged-for activity.